Frequently Asked Questions

Check in time?

2pm.  If you wish to check in early, please contact reception 1 day prior to arrival as we may be able to accommodate an earlier check-in time.

Check out time?

9am. A late checkout may be possible, please contact reception for availability and charges. Storage of luggage is available. Communal shower and toilet are available on site.

Office hours?

8.30am – 4pm Mon-Sat. Closed Sundays.

After hours check in?

Yes. Please contact our Reception staff for details.

What facilities do you have?
  • Secure underground parking
  • Heated Pool
  • Kids splash pool
  • Half-size tennis court
Car Park

Every apartment has 1 secure underground car park. Entry height is 1.9 metres on a declining driveway. Extra cars can be parked in our Visitor Car park or on the street.

Linen

Linen is provided for beds & bathrooms. Beach towels can be hired for a $5 each. For stays of 14 days or more, fresh linen is provided (half way) & is included in the tariff.

Full services can be requested, please enquire about charges.

Do you have Wi-Fi?

Wireless internet is provided by Myport for a small fee, easily accessed from your computer and payment is made direct with your credit card. Please see www.myport.com.au

Do you have flat screen TVs, Foxtel & DVD player?

All of our apartments have modern flat screen TVs with Foxtel channels and DVD players. We have an extensive complimentary collection of DVDs for guests to choose from.

What Pay TV Channels do we have?

3 sports, 3 movies, Discovery, Travel and Living, Nickelodeon, Music Max and all free to air channels. Please note some selections may change depending on season.

What are your room configurations?

We have fully self-contained, 2 bedroom & 3 bedroom apartments. Bedding configuration is a queen bed and two single beds in the 2 bedroom apartments and 2 queen beds & two single beds in the 3 bedroom apartments.

Does every apartment have a view?

Every apartment has fantastic ocean views.

Does every apartment have a balcony?

All units have front balconies with sliding door access from the lounge. End apartments have access to a side balcony from the Master bedroom.

How close is the beach?

We are perfectly located opposite the patrolled area of Rainbow Bay beach. We have a prime beachfront location.

How close is great surfing?

An easy stroll across the road to Rainbow Bay and Snapper Rocks or you can choose to walk to Duranbah.

Can I store my surf equipment safely?

Yes. The majority of our apartments have individual storage cages in the secure basement. We do not permit leisure equipment into the apartments.

Are the apartments self contained?

All of the apartments at Columbia Apartments are spacious and fully self contained with large kitchens and full laundries. Every apartment has a balcony directly facing the ocean.

What do you supply?

We supply you with a small starter kit of amenities such as soap, toilet paper etc. Additional items can be purchased at Reception. Linen is supplied.

What do you rent?

We rent beach chairs, beach umbrellas & beach towels. Kids boogie boards and beach toys are available at no charge (charges apply to damaged items). We can help arrange rental of surfboards, bikes, scooters, cars and anything else you may need, please enquire at Reception or prior to your arrival.

Do you have lifts?

We have 2 modern lifts so waiting for lifts or climbing lots of stairs is not something you have to worry about when you stay at Columbia

I have small children & I am concerned about balcony safety & child-proofing the apartment.

Please contact us to discuss your concerns as we have many recommendations in choosing the right apartment. We even supply baby gates free of charge. Kitchen cupboard locks are available FOC (dependent on kitchen design)

Do you take schoolies?

We don’t take schoolies – Columbia is very much a couples and family resort.

How close is the airport?

We are 3.5 kilometres from the Gold Coast airport, a short 10 minute drive. Brisbane Airport is around 112kms – a 1.5 hour drive.

Can I have groceries delivered?

Yes, you can. Coles & Woolworths deliver to Columbia Apartments. You can arrange to have them delivered once you have checked in or even prior to your arrival. If you want them delivered prior to your arrival, please contact us as we will need to notate it on your booking.

Do you have a gym?

Ultima Gym is 8-10 minute walk and welcomes casual visitors

How can Tours be arranged?

We can arrange all tours at no extra cost. We have a variety of information available in the foyer as the Gold Coast is full of attractions, things to do and ways to spoil yourself.

What facilities are nearby?

The local shops are just around the corner. Includes 2 take away cafes, liquor store, butcher, convenience store, Laundromat & newsagent.

Situated across the road beachfront are council bbq’s and children’s play area.

Twin Towns is an 8–10 minute stroll. Tweed Centro (includes Woolworths & Coles ) is 2 minute stroll past Twin Towns. Coolangatta is an 8 minute walk along the beachfront where you will find everything from cafes, restaurants and good shopping. The Rainbow Bay and Greenmount Surf Clubs are literally on our door-step – less than 5 minutes walk.

Columbia Apartments is located within a short drive to:

  • Gold Coast Airport
  • John Flynn Private hospital
  • Gold Coast tourist attractions and shopping
  • Byron Bay (45 minutes)
  • Brisbane (80 minutes)
  • Golf Clubs
What are the local attractions?

Walk and cycle for kilometres along the beach and riverside paths. Fishing, golfing and bowls; food and wine trails in the hinterland; shopping at major centres; local weekend markets; visit Byron Bay; national parks, theme parks, movies, the Casino are all easily accessible. On the second Sunday of the month (as well as the fourth when there are 5 Sundays in the month) the Coolangatta art and craft markets make the Coolangatta beachfront come alive.

How close is the major shopping centre?

Some of Queensland’s largest shopping centres including Robina, Harbourtown, Pacific Fair and Australia Fair are all easily accessible via car and/or local buses. Driving time is 25 minutes to Robina, 40 minutes to Harbourtown, 30 minutes to Pacific Fair and 35 minutes to Australia Fair at Southport.

Do your apartments have room to move?

Yes. Our apartments are very spacious with a good size living area and large balconies

Are there any good fishing spots nearby?

Yes, with the choice of river, beach or off shore fishing.

Are there any walk trails?

Yes. Rainbow Bay to Kirra has excellent walking paths. You can walk along the ocean front both ways for several kilometres. Safe for children and bikes as well.

Is there public transport?

Surfside buses services the entire Gold Coast.